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Delivery Info
Delivery to the Place of Choice
We've reintroduced personalized in-home/in-venue deliveries. Your order will be brought to the room you prefer in your venue or home.
Contactless Delivery Option
For those preferring not to allow entry into their homes, certain delivery partners offer contactless threshold delivery. Your item will be left at your front door, porch, or garage. Delivery photos will be taken, and our team will notify you once delivery is completed. Please reach out to our Client Support team to confirm if this option is available in your vicinity.
Assembly, Removal, and Installation Services
Assembly, haul-away, and installation services can be arranged for specific items in various regions. Contact our Client Support team for pricing and availability in your area.
Please note that these services might be temporarily halted in certain regions due to public health guidelines.
Small Package & Threshold Deliveries
Many small appliances and home decor items like rugs, bedding, and wall art are dispatched via small parcel delivery services. Once these items leave the warehouse, you'll receive a tracking number to monitor your package. They'll be delivered to your door and require a signature upon receipt. In case of absence, a "door knocker" will be left with pickup instructions or another delivery attempt will be made.
Scheduling Your Delivery
If your order is being shipped from multiple warehouses or directly from the manufacturer, your estimated delivery date will be indicated in your order confirmation email.
These dates are tentative until your order is ready at the local delivery warehouse. Our Client Support team will then reach out to you to confirm your delivery date and details.
Please contact our Client Support team at least 72 hours before your scheduled delivery date if you need to make any changes.
Preparing for Delivery
The name on the order must match the government-issued photo ID of the recipient. If the person named on the Shipping Address won't be available at the delivery time, please inform us beforehand.
If you're having your product delivered elsewhere or to someone else, we'll need to confirm those details with you at least 72 hours before delivery.
The delivery warehouse will contact you the day before or on the morning of delivery to provide a time window (except for small parcel/threshold deliveries).
Measurements and Access
Before ordering, measure your doorways, entrances, hallways, and staircases to ensure your new product will fit. A restocking fee will be charged if unwrapped furniture, mattresses, appliances, or electronics cannot fit through the doorway or intended space.
Delivery associates are required to wear safety footwear at all times. While they can't remove their boots, they'll use protective boot covers and/or floor coverings to safeguard your floors.
Ensure your driveway and walkways are clear to receive the delivery (e.g., remove snow and ice). Also, clear the path inside your home to where your purchase will be placed.
During Delivery
The name on the order must match the government-issued photo ID of the recipient. If the person named on the Shipping Address won't be available at the delivery time, please inform us beforehand.
If you're having your product delivered elsewhere or to someone else, we'll need to confirm those details with you at least 72 hours before delivery.
The delivery warehouse will contact you the day before or on the morning of delivery to provide a time window (except for small parcel/threshold deliveries).
To prevent theft and fraud, the person listed on the Shipping Address must be present, show valid government-issued photo ID, and provide a matching signature upon delivery.
We require all clients to inspect their order upon receipt for any visible packaging damage, product damage, incorrect product, or missing parts before signing the proof of delivery document and assembling the product. If any issues are found, please specify them on the proof of delivery before signing.
Report any damages or missing pieces within 48 hours of delivery by contacting our client support team via email. When reporting damage, include photos and a detailed description of the issue.
Have questions?
Check out our FAQ page or get in touch with our CLIENT SUPPORT team for assistance.